Buyers keep texting after closing.
Ask Phyllis: a blog series of frequently asked real estate questions.
My sister recently sold her Toluca Lake home. She hired a local Realtor and had more than ten offers. The highest bidder waived their inspection contingency. Although her buyer waived their inspection, they hired their inspector. Weeks after the sale was completed, the buyers texted after closing. One of the outdoor lights wasn’t working… my sister told them to change the bulb. Did she leave to have any extra air conditioning filters? These questions continued for months, with my sister responding. The most recent was that the roof was leaking. She has not responded. I have two questions: This now seems serious. What should she do? Not that I am thinking of selling, but when I do, should my agent put in writing that he/she won’t provide my contact information to the buyer?
Your sister should contact her real estate agent, whose role is not over just because escrow closed. Had your sister been aware of a recent roof leak or repair, she should have disclosed that information on the seller’s disclosures. If your sister was aware of a leak and failed to disclose it, her Realtor or an attorney needs to help her devise the appropriate action.
If there was a disclosed roof leak (or repair), her Realtor can remind the buyer’s agent that the buyer signed the disclosure, which should have been read and understood by the buyer and her Realtor before signing. She and her Realtor should also review the buyer’s inspection. Likely their inspector may have noted the roof was worn or near the end of its life expectancy. In this instance, the inspector likely recommended further evaluation by a licensed roofer. This should be brought to the buyer’s agent’s attention. These scenarios may appear simple, but your sister must enlist the help of professionals for these serious negotiations.
Regarding your second question, I find it unlikely that any Realtor would provide their client’s contact information to the other party. Sometimes during the buyer’s final walkthrough, the buyer will ask for the seller’s phone number, and the seller graciously provides it – which is a big mistake. I advise my clients not to provide their contact information. If the buyer has questions, they should have their Realtor contact me, and I will contact my client. If you were to sell your home, you could mention that you want your privacy protected and if you feel more comfortable getting it in writing (but protecting your personal information is a priority for any experienced Realtor).